Planning Center Community Privacy Policy

Last Updated: November 12th, 2025

This privacy notice (“Community Privacy Notice”) explains how Planning Center (“we,” “us,” “our”) collects, uses, and discloses information from individuals (“you” and/or “your”) who access and use our online community or mobile or other downloadable applications (collectively, the “Planning Center Community”). Beyond the Community Privacy Policy, your use of the Planning Center Community is also subject to our Terms of Service. For more information about our data collecting and handling practices on our website, you can visit our main Privacy Notice.

We reserve the right, at our discretion, to change, modify, add, or remove portions of this Community Privacy Notice at any time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases (for example if we plan to use your information in a way that materially differs from this Community Privacy Notice), we will provide you with additional notice (such as sending you a notification).

We encourage you to review the Community Privacy Notice whenever you access the Planning Center Community or otherwise interact with us to stay informed about our information practices and the choices available to you.

Personal Information We Collect

Personal Information You Provide to Us.

Registration and Profile Information. When you open an account with us through the Planning Center Community (“Account”), we may ask you to provide us with identifiers and contact information such as your name, email address, and any other information you may provide.

Communications. We may also collect identifiers, such as your name, email address, and other information you choose to provide, when you participate in any interactive features of the Planning Center Community (like send us a message through the Planning Center Community), fill out a form, publish statements on our platform, participate in a contest or promotion, communicate with us via third-party social media sites, request customer support, or otherwise communicate with us.

Messages Between Members. When you communicate with other members through the Planning Center Community, we and our third-party partners receive the content of the messages you send and receive and information about those messages, such as when it was sent or received.

Content. We may collect other content and information you share through the Planning Center Community when you submit information or content, such as by commenting on a blog or participating in online communities, or when you otherwise interact with the Planning Center Community.

Personal Information That May Be Collected Automatically Through the Planning Center Community.

When you access or use the Planning Center Community or transact business with us, we and our third-party partners may automatically collect information you provide to us, information about how you access and use the Planning Center Community and information about the device you use to access the Planning Center Community, including:

Device Identifiers. Identifiers, such as your IP address, internet service provider, the type of mobile device you use, the temporary or persistent unique device identifiers (sometimes called UDID), and identifiers associated with browser cookies, web beacons and similar technologies we deploy on the Planning Center Community.

Internet or Other Electronic Network Activity Information. We and our third-party partners may collect information about the devices and computers you use to access our Planning Center Community, such as browser type, language, operating system, the referring web page, pages visited, and hyperlinks clicked. When you use the Planning Center Community, we may collect usage information sent to us by your computer, mobile, or other access device that tells us how you are using the Planning Center Community and other information about your internet activity (“Usage Information”), including the pages you visit, the links you click, the ads you view and click on, videos you watch, purchase information and your checkout process, your location when you access or interact with the Planning Center Community, and other similar actions. We may also use third-party tools to collect Usage Information you provide to us or information about how you use the Planning Center Community and may record your mouse movements, scrolling, clicks and keystroke activity and other browsing, search or purchasing behavior. These tools may also record Usage Information you enter when you interact with the Planning Center Community or engage in chat features through the Planning Center Community.

Geolocation Information. We may derive the approximate location of your device from your IP address. We may combine this information with other location-based information, such as your billing or postal code. If you initially consent to our collection of this location information through the Planning Center Community, you can subsequently stop the collection of this information at any time through your device’s operating system settings. If you do so, certain features may no longer function properly.

Information From Cookies and Similar Technologies. We and our third-party partners collect information using cookies, pixel tags, or similar technologies. Our third-party partners, such as analytics and advertising partners, may use these technologies to collect information about your online activities over time and across different services. Cookies are small text files containing a string of alphanumeric characters. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Planning Center Community.

Please review your web browserʼs “Help” file to learn how you may modify your cookie settings. Please note that if you delete or choose not to accept cookies from the Planning Center Community, you may not be able to utilize the features of the Planning Center Community to their fullest potential.

Personal Information Collected from Third Parties.

Information from Third-Party Sources. When you interact with our members in the Planning Center Community, we may collect from them any content or information you choose to share or provide. We may also obtain information about you from other sources, including but not limited to social media platforms, marketing partners, and other third parties. For example, if you connect your social media account to your Account or create or log into your Account through a social media site, certain information from your social media account will be shared with us, which may include information that is part of your profile or your friendsʼ profiles.

Personal Information Usage

We use the information we collect about you to:

• provide, maintain, and improve the Planning Center Community and to enhance and personalize your experience;

• process, complete, and maintain records on transactions; send you technical notices, updates, security alerts, and support and administrative messages;

• respond to your comments, questions, and requests, and to provide customer service;

• communicate with you about products, services, offers, promotions, rewards, and events offered by Planning Center and others, and provide news and information we think will be of interest to you;

• monitor and analyze trends, usage, effectiveness and activities in connection with the Planning Center Community, including our offers, advertising, communications features, and customer service;

• detect, investigate and prevent fraudulent transactions and other illegal activities and protect the rights and property of Planning Center; 

• facilitate contests, sweepstakes and promotions and process and deliver entries and rewards;

• link or combine with information we get from the Planning Center Community and from others to help understand your needs and provide you with better service; maintain appropriate records for internal administrative purposes; and carry out any other purpose described to you at the time the information was collected or permitted by law.

Do Not Sell or Share My Personal Information

Residents of certain U.S. states have the right to opt out of the sale or sharing of the consumer’s personal information. We do not sell your personal information, nor do we share your personal information to provide personalized or targeted advertising. If you have any questions or further comments on the matter, please reach out to us via the contact information at the bottom of this Community Privacy Notice.

Data Retention

We retain your data only for as long as is necessary for the purposes set out in this Community Privacy Notice. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws and our legal obligations, as with tax and accounting purposes), resolve disputes and enforce our legal agreements and policies. We will also retain Usage Information for internal analysis purposes.

Contact Information

Any questions about this Community Privacy Notice should be addressed to our support team at privacy@planningcenter.com or by mail:

Ministry Centered Technologies

2790 Gateway Road

Carlsbad, CA 92009 U.S.A.